ADMINISTRATION AND POLICY
Orders
Prints
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Generally, our turn around timeframe for prints ordered instore or online is 24 hours. In some cases where rare art papers need to be used for printing, or where the artist needs to sign the print personally, the timeframe could increase. In this case, we would communicate the time frame before a purchase is concluded in the gallery. For online orders, where a delay is expected, we would afford the client the option to cancel the order with a full refund should they choose not to wait.
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For in-store pickup orders, we require a 50% deposit to initiate the order, the balance of payment is payable on collection.
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For in-store local delivery orders to Cape Town, the full payment is due on placing the order.
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For in-store orders for delivery within South Africa, full payment is payable when placing the order.
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For online orders, full payment will need to be made on check-out.
Frames
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We have our own framing workshop and on average should we have stock of the moulding required the turn around period for framing is between five and seven working days dependent on how busy our workshop is.
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For in-store pickup orders, we require a 50% deposit to initiate the order, the balance of payment is payable on collection.
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For in-store local delivery orders to Cape Town, a 50% deposit is payable when placing the order; the balance is payable before delivery or installation.
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For in-store orders for delivery within South Africa, a 50% deposit is payable when placing the order, and the balance is payable before the order is released for shipping.
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We do offer framing for international delivers, but these orders will need to be concluded over the phone or via email correspondence as we do not accept framing orders directly on our online shop. The reason for this is because the shipping costs will vary dependent upon the dimensions of the frame and the shipping method requested. For orders placed for international shipping, a 50% deposit is required to initiate the order, and the balance needs to be paid before shipping.
Payments, Insurance, Delivery and Return Policy
Payments accepted
In our in-store galleries, we accept all major credit cards, including American Express, as well as PayPal and Electronic fund transfer (EFT). Please note that with regards to EFT payments, funds need to be cleared before items can be released.
Our online store transacts through a secure payment gateway called Payfast. Visa, Maestro and Mastercard are accepted as well Bitcoin, and for local transactions, Instant EFT is also available. Should you prefer to settle via American Express or PayPal, which is not currently available on our online store checkout, we can manually facilitate these two payment options over the telephone. Please call us for more details.
Insurance, Delivery and Return Policy
We ensure all our online deliveries against loss or damage, so if your print does not arrive, or it comes damaged in any way, we will reship a new order without charge or delay. In the case of a damaged print, we will require a photograph taken of the package, and we will request that you do not discard of the packing material or the print until your replacement print is received.
We pride ourselves with offering exceptional quality and service, but should you not be satisfied with your print order - you would be eligible for a full refund under the following conditions;
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You would be required to notify us within 48 hours of signing for the delivery with a detailed explanation to the reason for the return.
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You would either need to return the print or in some cases, where the shipping cost exceeds the value of the order; we would like photographic proof that you have destroyed the print before the refund is settled.
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In the case of the print being returned in perfect condition, the money will be refunded to the original payment method used to make the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
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If the product is damaged in any way, or you have initiated the return after 48 hours have passed, you will not be eligible for a refund.
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If anything is unclear or you have more questions, feel free to contact us directly to discuss our return policy in more detail.
Sale of Goods on Approval or Return Basis
We do offer "Appro" return basis transactions under the following conditions;
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An in-store framed print is available for an approval or return based transaction. Unframed prints are unfortunately not available to be taken on Appro.
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The item needs to be paid for in full, or a credit card payment approval needs to be obtained.
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The item will need to be returned waiting three days or as negotiated and stated on the invoice.
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The item will need to be returned in the same condition as when taken.
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We will require an address to where the item will be while on Appro
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Refunds will be done via the same method or card though which payment was made.
Artist request for Gallery Representation
Although we do represent a handful of selected artists, the model of our gallery attracts a niche clientele and is not a broad-based model similar to that of many other art galleries. The gallery is primarily a creative space where Martin Osner, the founder of the gallery, showcases his work. Still, if you read about the history of the gallery, you will see that he decided early on to represent a few other hand-picked artists to offer more variety and choice. For this reason, when we consider a proposal for representation, we are specifically looking for fresh work that we do not currently offer but may wish to stock. Not only does the work have to be unique, but we are also looking for quality, and most importantly, the prints will complement our current style. A panel of curators guides us in selection. On the other hand, we welcome applications from seasoned photographic artists who have already established a name and a strong following for themselves, but again the portfolio needs to compliment the style of our gallery. We will only consider an artist who is not currently represented by another gallery in Cape Town. Should you feel that you would like to submit, please follow the guidelines below.
Artists or agents requesting representation kindly note that we have a strict submissions policy outlined below and do not accept physical walk-ins or direct WhatsApp / Instagram / Facebook or Pinterest links. Neither do we consider direct emailed pictures which will probably end up in our spam folder in any case.
What type of work we will consider
If you familiarise yourself with our website or browse the categories in our online shop, you will be able to gauge a broad understanding of our gallery and art style. We do not engage in negative imaging, and we do not consider explicit nude or sexual photographs. We also do not consider political slandering, gender comparison, as well as socially challenged, race, or sexually-orientated commentary. Here are some guidelines to help you with submission;
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We consider the quality and not the quantity in a portfolio.
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Artworks submitted should have a common thread as a collection that works in unity as a theme.
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No more than twelve images are to be submitted.
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The artwork format should be uniform and consistent with the theme.
What we expect from you the artist with submission.
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Quality is high on our priority list before we finalise representation we will require a maximum-sized test print to inspect. Errors like banding, digital noise, sharpness on technical prints, spots and faults in processing/editing including chromatic aberrations, will not be accepted.
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Submission must include a professionally written summary explaining the portfolio and its intent.
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In the case of a limited edition submission, we would expect the artist to have a register of editions ready for inspection. With limited edition, we will not consider artists who have yet to exhibit.
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We would need an artist statement, full biography and artist portrait.
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A link to a personal artist website (Please do not provide social media links)
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Include contact details on your submission.
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The submission must be submitted as a high-quality PDF document as a complete presentation. No attached photographs or links to downloads will be viewed.
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Email the PDF submission to submissions@martinosner.com
What happens next.
You will receive a reply to let you know that your email has landed. Please understand that we receive numerous applications continually, so we will not have the time to engage on a personal level. Our submissions committee only meet a few times a year, where shortlisted submissions are then put forward for consideration.
Should your submission be successful, we will make contact with you to guide you through the next part of the process. As difficult as it is, should you not hear back from us, understand that your submission is in process and we will contact you if successful.
Please do not engage in follow up correspondence telephonically or by email. Unfortunately, we do not have the time or capacity to comment on the content or offer advice and mentorship.
If individual pictures in your portfolio are of interest, they will be placed on file for possible incorporation in our online gallery for individual inclusion should you so wish. Again you will be contacted should this be the case.
Please understand that gallery representation is not an easy process, and we, therefore, encourage you to submit to other galleries besides ourselves.
What happens if your submission is successful?
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You will receive an email and a phone call confirming the committee's decision.
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You will be requested to provide test prints to the maximum size offered for inspection
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In the case of limited edition, your editions register will need to be verified and in some instances audited.
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You may be asked to provide RAW files for review where authenticity may need to be queried.
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You will then be sent guidelines for image preparation for the web as well as marketing.
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Print and frame options for the exhibition will be outlined and discussed.
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You will receive a contract of representation to be signed and witnessed.